Order & Shipping

Alayas offers FREE SHIPPING across Pakistan on all online orders* through TRAX! At present, Cash on Delivery is the only mode of delivery & payment available.

 Ordering Process:

  • Please place your order online by following the easy instructions to check out items you have added to your shopping cart.

  • You can also place your order by calling Alayas Customer service line at 0330 977 8777 (11am – 8pm) and our agents will be happy to assist you.

  • Product availability will be rechecked, after which you will receive a confirmation call-back. At this point, you may reconfirm, modify or cancel your order. Upon reconfirmation, you will receive an SMS and/or email with reference number. Please quote this reference number in any correspondence or to track your order.

  • After your reconfirmation, your order will be dispatched from Alayas Headquarters in Karachi, and will normally reach you in 3-7 business days, depending on your location.

  • As a matter of policy, you must pay the Courier agent prior to receiving and opening the sealed package containing your order.

  • If you have any concerns or comments upon receipt of your order, please contact us immediately quoting the reference number so we may ensure your satisfaction.

We really hope you enjoy wearing your Alayas purchase and look forward to serving you again!

Please note:

  • The Courier agent will not take back the order once the package is opened. If you do not pay or receive the order, it will be returned to Alayas but you may no longer be eligible to shop online with Alayas.

  • For exchange, please refer to our exchange policy. Alayas has a strict no-return policy.

  • Every effort is taken to ensure that the product descriptions and photographs provided on this website are accurate and realistic. There may be slight variances in color or appearance due to factors such as screen resolution. If for any reason you are not satisfied with your purchase, please contact us and we shall endeavor to resolve your concern. After all, we greatly appreciate your loyalty!

 

*Minimum order processing size is Rs2,000. 

Phone:

0330 977 8777

Working Days/Hours:

Mon - Sat / 11:00AM - 8:00PM

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